Is delivery free in Malaysia?
Yes, shipping charge is free in West Malaysia.

Can I choose a specific delivery date and time?
The delivery is made by a third-party transporter through an arm’s length agreement. The delivery time frame is subject to availability and scheduling by local transporters based on their delivery route. The logistic partner shall give you a phone call before delivery.

How long does the delivery take?
Orders except Mattresses, are usually delivered within 5-7 working days. For mattresses, it may take around 14 working days for delivery. There can be the occasional courier delay which may affect your delivery timeframe from time to time.

How can I receive my tracking number after placing an order?
Natura Customer Service team will send the tracking number through WhatsApp or by email after the order being dispatched so you may track your order status.

Which courier do you use?
We use CITY-LINK, ZTO EXPRESS and SKYNET EXPRESS Malaysia.

Can I cancel my order after the order has been dispatched?
No, you cannot cancel an order once the order has been dispatched.